Refund policy

Courses

You can get a full refund for a course if you ask within 7 days of paying and you have watched less than 25% of its lessons. This applies to every course in the catalogue, including courses sold by member instructors.

After 7 days, or once you have completed a quarter of the course, the purchase is final, because by then you have had real use of it.

Community membership

Lifetime community membership can be refunded if you ask within 7 days of joining.

Payment problems

If you were charged twice, or charged for a payment that did not give you access, we refund the extra or failed charge in full whenever you report it.

How to ask

Send us a message through the contact form with the email on your account and the order number from your dashboard’s Payments table. We reply to every request.

Refunds go back to the mobile money wallet you paid from. Your access to the course or community ends when the refund is made, and any certificate issued for that course is cancelled.